Shipping policy

I’ll create a shipping policy tailored to your print-on-demand brand (Chronic Online) using Printify defaults. Since you ship everywhere and use Printify’s carriers, I’ll base processing times, delivery estimates, and carrier language on standard Printify defaults.

Before I generate the file, here is the exact draft I will create so you can confirm it’s correct.

Chronic Online — Shipping Policy (Printify Defaults)

Overview

Thank you for shopping at Chronic Online. We are a print-on-demand brand, and all orders are produced after purchase by our print partners. We ship everywhere using the shipping carriers our print providers use (via Printify).

Processing Time

  • All orders require 2–5 business days for printing and processing before they ship.

  • Processing time does not include weekends or holidays.

  • Your order is not considered shipped until it leaves the print provider facility.

Shipping Methods and Transit Times

We offer the following shipping options where available:

Shipping Method Estimated Transit Time (After Processing)
Standard Shipping 5–7 business days (US); 7–14 business days (international)
Priority Shipping 3–5 business days (US); 5–10 business days (international)
Express Shipping 2–3 business days (US); 4–7 business days (international)

Note: Transit times are estimates only and are not guaranteed. Delivery times may vary due to carrier delays, customs processing, or events outside our control.

Shipping Carriers

  • We use whatever shipping carriers our print providers use through Printify.

  • Common carriers include USPS, UPS, DHL, and regional carriers depending on the print provider and destination.

  • Once your order ships, you will receive a tracking number via email (if provided at checkout).

International Shipping

  • We ship everywhere.

  • International orders may be subject to customs fees, import taxes, or duties, which are the customer’s responsibility.

  • Estimated delivery time for international orders is approximately 7–14 business days after processing, but may vary.

Shipping Costs

  • Shipping rates are calculated at checkout based on your location and the shipping method selected.

  • We may offer free shipping on orders that meet a minimum threshold (if enabled in your store).

  • Additional items may reduce the per-item shipping cost in some cases, depending on the print provider.

Order Tracking

  • Once your order ships, you will receive a tracking email with your carrier and tracking number.

  • You can track your order using the link provided in the email or on the carrier’s website.

  • If you do not receive tracking information within 7 business days after your order was placed, contact us at chronicisonline@gmail.com.

Delays and Liability

  • We are not liable for shipping delays caused by carriers, customs, or events outside our control.

  • Once we transfer products to the carrier, title and risk of loss pass to you.

  • All delivery times are estimates only and are not guaranteed.

Address Changes and Incorrect Addresses

  • Please review your shipping address carefully before submitting your order.

  • We may not be able to change your shipping address after an order is placed.

  • If your package is returned to us due to an incorrect address, you will be responsible for any reshipping costs.

Lost or Stolen Packages

  • If your package is marked delivered by the carrier but you did not receive it, contact us at chronicisonline@gmail.com.

  • We will assist you in filing a claim with the carrier, but we are not responsible for packages marked delivered.

  • For packages lost in transit, we will work with the carrier to investigate and may reship or issue a refund at our discretion.

Contact Information

Questions about your shipping order? Contact us at:

Chronic Online
Email: chronicisonline@gmail.com
Address: 12135 NE 106th Pl, Kirkland, WA 98033